Have questions? Contact us at:
support@trelline.aiAt Trelline, we want you to be completely satisfied with our services. This Refund Policy explains your rights and options regarding refunds for subscriptions and credits.
Subscription fees are non-refundable, except as required by law or as explicitly stated in this policy. You can cancel your subscription at any time to prevent future billing cycles. Your subscription will remain active until the end of your current billing period.
If you accidentally purchased a subscription, you may request a refund within 7 days of the charge. To be eligible: (a) The purchase must have been made in error; (b) You must not have significantly used the service; (c) You must contact our support team promptly with proof of the accidental charge.
EU, UK, and Turkey residents are eligible for a prorated refund if you cancel your subscription within 14 days of purchase. This right is mandated by regional consumer protection laws. Other regions may have different refund eligibility periods in accordance with local laws.
If Trelline discontinues a service or feature you've paid for, we will provide advance notice and refund any prepaid, unused subscription fees. If billing errors occur, contact us immediately. We will investigate and process refunds for verified errors within 5-7 business days.
The following are not eligible for refunds: (a) Partial subscription periods (unless required by law); (b) Subscription fees for periods where you've actively used the service; (c) Upgrades or downgrades mid-billing cycle; (d) Accounts terminated for violation of our Terms of Service.
All purchased or allocated credits (GPT-5.4, etc.) are final and non-refundable, except as required by law. Credits expire monthly and do not roll over unless explicitly stated in your plan. Credits may be refunded in exceptional cases: technical failures preventing usage, duplicate charges, or confirmed unauthorized purchases.
To request a refund, log in to your Trelline account and navigate to Settings > Billing & Subscription, then click "Request Refund". Alternatively, contact our support team from the email address associated with your charge. You will need to provide: your account email, order/transaction ID, reason for refund, and any supporting documentation.
Initial response: 2-3 business days. Refund processing: 5-10 business days after approval. Bank processing: Additional 3-5 business days depending on your payment method. You will receive a confirmation email once your refund is processed.
Credit/Debit Cards (Stripe/Razorpay): Refunds are processed back to the original card within 5-10 business days. PayPal: Refunds are processed to your PayPal account within 3-5 business days. Paddle (International): Refunds follow Paddle's policies within 5-10 business days. Apple App Store / Google Play Store: Refunds must be requested directly through the platform.
Plan downgrades take effect at the next billing cycle with no refund for unused portions. Plan upgrades are effective immediately with prorated charges for the remainder. Deleting your account cancels your subscription with no refunds provided. Force majeure events may result in prorated refunds for prepaid, unused services.
We encourage you to contact us first to resolve any billing disputes informally. If unresolved within 30 days, you may file a chargeback with your payment provider or pursue legal remedies. Please note: Filing a chargeback without contacting us first may result in account suspension.
We may update this Refund Policy from time to time. We will provide at least 30 days' notice for material changes via email or in-app notification. The updated policy will be posted on this page with a new "Last Updated" date. You may cancel your subscription before changes take effect if you disagree.
If you have questions about this Refund Policy or need assistance with a refund request:
Important Notice: This Refund Policy is part of our Terms of Service and Privacy Policy. In case of conflict, mandatory local laws take precedence. We reserve the right to deny refunds for accounts that violate our Terms of Service. All refunds are issued in the original currency and payment method. We do not provide cash refunds or refunds to alternative payment methods.
This Refund Policy is designed to be fair and transparent while protecting both Trelline and our users. We strive to provide high-quality services and resolve any issues promptly and fairly.